Legal
Cancellation & Rescheduling Policy
Last updated: August 2026
Plans change. Here's how to move or cancel a cleaning visit, and what we ask in return.
How to cancel or reschedule
Contact us by phone at 778-712-4130 or by email at dwellbrightcleaning@gmail.com as early as you can. Please include your name, the property address and the scheduled date.
Notice we ask for
We ask for as much notice as possible so we can offer the time slot to someone else. Same-day changes are the hardest to accommodate, especially for longer deep cleans and move-out visits.
If we cannot access the property
If our team arrives and cannot get into the property — no keys, no codes, no building access — we will contact you right away. If access cannot be arranged, the visit may be treated as a late cancellation.
Changes we make
Occasionally we need to move a visit due to illness, weather or a scheduling issue. If that happens we will tell you as soon as possible and offer the earliest alternative time.
Recurring cleaning
Recurring visits can be paused, moved or stopped. Let us know before the next scheduled visit and we will update your schedule.
Fees
Any cancellation or late-access fee is confirmed in writing with your quote or booking confirmation before it applies. We do not add charges you have not been told about.
Questions?
Contact DwellBright Cleaning Inc. by phone at 778-712-4130 or by email at dwellbrightcleaning@gmail.com.